Privacy Policy
Last Updated: April 7, 2026
1. Introduction
At KustX, accessible from kustx.ai, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by KustX and how we use it. KustX provides Voice AI infrastructure that allows businesses to deploy intelligent voice agents. By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information
When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. We use Better Auth for secure authentication and management of user sessions.
Voice and Audio Data
As a provider of AI voice agents, we process audio data through Vapi AI. This includes recordings of calls made to your configured agents, transcripts generated from those calls, and the metadata associated with these interactions. This data is essential for the functionality of the AI agents and to provide you with analytics.
Payment Information
We collect payment-related information necessary for subscription billing. All payment processing is handled securely by Cashfree. We do not store your full credit card details on our servers.
3. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our platform
- Improve, personalize, and expand our platform
- Understand and analyze how you use our platform
- Develop new products, services, features, and functionality
- Communicate with you via Resend for customer service and updates
- Process your transactions and manage your subscriptions
- Find and prevent fraud
4. Third-Party Services
We rely on trusted third-party providers to deliver our services. These include:
Vapi AI
Voice processing and AI agent infrastructure
Cashfree
Secure payment and subscription processing
Resend
Email delivery and communication
AWS S3
Secure storage for audio and documents
Neon
Database hosting and management
5. Security of Data
The security of your data is important to us. We use AES-256 encryption at rest and TLS for data in transit. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: hello@kustx.ai